Covid-19 update & new phone number

We are offering a telephone advice service only. Our telephone service can be accessed on Freephone number 0800 144 88 48 or Textphone (for those who are hard of hearing) 0800 144 88 84, Monday - Friday, 9:30 - 3:30. We are looking at ways we can return to in-person appointments, but will only do so when we can ensure the safety of our staff and clients. Please continue to check our website and social media for updates.

More about us

We are a local charity that aims to provide free, independent, impartial and confidential advice to whoever may need it.
Volunteers are at the heart of all we do. They give their time in almost every aspect of our organisation from admin and advising to campaigning and research without them there would be no us!

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Session times

Find out what’s on and where, this week.

Universal Credit - Help to Claim

Do you need help to make a Universal Credit claim?
We can support you to make a new claim for Universal Credit from opening your account to receiving your first full payment. Our trained advisers can help you to:

- Set-up your Universal Credit account
- Complete your claim to-dos
- Verify your identity
- Make sure you’re providing the right evidence to the Jobcentre
- Understand what Universal Credit will mean for you
- If you’re not sure what help you need just get in touch and we can work out how we can support you.

Support us

We are an independent local charity offering free advice to the people of Bristol since 1977. Last year we dealt with over 32,500 enquiries.
We need your support to allow us to continue our work.