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For advice and help call us on:
freephone 0808 278 7957
textphone 0800 144 88 84 (for the hard of hearing)

Our advice remains accessible via the telephone every weekday from 9:30 - 4pm. We are committed to maintaining a safe workplace environment, minimising the risk to our clients, volunteers and staff. For this reason we are continuing to provide services over the telephone only, and will open for face to face advice only when we are sure it is safe to do so.

Please note that if you need to drop off or collect documents, we are available:
Monday - Thursday 9:30am - 4pm and Friday 9:30 am - 12pm.

We will review the situation on an ongoing basis so please check our website regularly for updates.

More about us

We are a local charity that aims to provide free, independent, impartial and confidential advice to whoever may need it.

Get help now

Session times

Find out what’s on and where, this week.

Universal Credit - Help to Claim

Do you need help to make a Universal Credit claim?
We can support you to make a new claim for Universal Credit from opening your account to receiving your first full payment. Our trained advisers can help you to:

- Set-up your Universal Credit account
- Complete your claim to-dos
- Verify your identity
- Make sure you’re providing the right evidence to the Jobcentre
- Understand what Universal Credit will mean for you
- If you’re not sure what help you need just get in touch and we can work out how we can support you.

Support us

We are an independent local charity offering free advice to the people of Bristol since 1977.

We need your support to allow us to continue our work.