Covid-19 update & new phone number

We are offering a telephone advice service only. Our telephone service can be accessed on Freephone number 0800 144 88 48 or Textphone (for those who are hard of hearing) 0800 144 88 84, Monday - Friday, 9:30 - 3:30. We are looking at ways we can return to in-person appointments, but will only do so when we can ensure the safety of our staff and clients. Please continue to check our website and social media for updates.


If you are struggling to manage your money, we can help.

For example, if you are falling behind on your gas or water bills, or you are trying to stay afloat making different payments on credit cards, or you have mortgage or rent arrears getting advice is a good first step.

Contact us about the solutions available to you and we will help you find a way forward. Due to Covid-19 all face to face  advice is currently suspended but you can get expert money advice in a number of ways.

  • call 03444 111 444 for general advice
  • call 0800 138 3422 to get debt advice – please leave your details and we will ring you to book up an appointment with an adviser
  • email us:

You can also access lots of useful information on our Debt and Money Advice Guide pages.