Donate

Universal Credit - Help to Claim

Do you need help to make a Universal Credit claim?

We can support you to make a new claim for Universal Credit from opening your account to receiving your first full payment.  Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you

If you’re not sure what help you need just get in touch and we can work out how we can support you.

If you need to make a Universal Credit claim but don’t have access to a computer we have two available to use in our reception area. Please ask at the desk.

Visit us:
Drop in to our main office at 48 Fairfax Street, Bristol, BS1 3BL on Thursdays, 9:30 am to 11:30 am or


Come to Horfield Job Centre Plus, 23 Monks Park Ave, Bristol BS7 0UD on Tuesdays, 10 am to 1 pm


We are also at South Bristol Advice at The  Withywood Centre, Queen’s Road, Bristol BS13 8QA, phone 0177 987 8400 for an appointment  

 

Call:
Freephone 0800 144 8 444 

For online advice visit:
citizensadvice.org.uk/helptoclaim     

Webchat:
You can talk to one of our trained advisers online. Just visit our Universal Credit advice pages to begin a webchat.

Refer online:
If you would like to refer yourself to the service, or if you are from a local organisation and would like to refer someone else to the service, please fill out the form below. One of our trained advisers will get in touch as soon as possible.

(required)