You could train as an adviser or gateway assessor, be the face of our organisation at the reception desk or work behind the scenes in admin, lend a hand in campaigns, spice up our social media or even become a trustee!
Click on the roles below to find out more. If any of them interest you then download an application pack and return in to [email protected] or just pop it in an envelope and post it to us.
We rely on the work of volunteers to deliver advice services to clients.
Almost all clients approaching Citizens Advice Bristol will initially be interviewed by a volunteer and the majority of clients who do require further detailed advice will also receive that advice from a volunteer.
If you are interested in applying, please read our Frequently Asked Questions below for more information.
What does a volunteer adviser do?
After undergoing comprehensive training, you will be advising on a wide range of enquiry areas including welfare rights, debt and money, housing, employment, family issues, immigration and consumer rights.
As an adviser, you will typically see clients for one hour advice appointments. During this appointment, you will gather information from the client, carry out research and then advise the client on the options available to them. In some instances, you may also need to help the client with filling in forms, writing letters or contacting third parties on their behalf.
The role of a volunteer adviser is demanding and can sometimes be challenging, it is however extremely rewarding and enjoyable.
What will I gain from volunteering as an adviser?
If you are looking for experience to help you get back into work, want to develop new activities in your retirement or want to have an outside activity that balances your caring responsibilities then this could be you.
We do not ask for a minimum time commitment from volunteers but hope that most will stay for a few years, although we understand that ‘life happens’ and you may need to move sooner.
What training and support will I get?
As a volunteer you will always have the support of paid staff to guide and assist you in your work with clients.
Before starting to work with clients, all advisers receive comprehensive training.
The initial training takes around 5 months. You will need to commit to one full day of training per week and set aside at least half a day for homework.
After this initial training period, you will begin working with clients as a trainee adviser. The commitment required at this stage and thereafter is two half-day sessions or one full day a week, including the occasional Saturday morning every 6-8 weeks.
To complete the full training usually takes around 12 months.
This is a huge investment on our part and we hope that most of those that train with us are able to stay and be part of our service for many years to come.
What skills and qualifications do I need?
We aim to recruit volunteers from all sections of the Bristol community and so you do not need any particular qualifications or experience to apply. Our application questions are deliberately open-ended to encourage as many applicants from a wide variety of backgrounds and diversity of skills. However, you will need to be fluent in English and to have basic numeracy skills.
We particularly welcome applicants from underrepresented sections of the community including those from a black or ethnic minority background and the lesbian, gay, bisexual and transgender community. We are also interested in hearing from applicants who speak another language such as Polish, Somali, Arabic or any other community language.
Above all, we are simply looking for people who have a genuine interest in helping others and who have the time available to make the commitment.
How many trainee advisers do you take on?
We run two – three training groups each year and each group is comprised of 10 – 12 trainees.
How long before I am contacted for an interview?
All applicants are contacted for an interview so please ensure you provide up to date contact information and include any times when you are not available.
Please keep checking our website for updates of when the next training session will begin. If you apply before we announce the next training session, we will keep your application until we begin the next intake.
How soon after the interview will I be told I have a place on the training group?
We typically conduct interviews within one week and aim to respond to all interviewees one week after we have finished.
I have worked as an adviser in another Citizens Advice office. Can I apply?
If you have recently worked for another CAB and have completed your adviser training, we would like to hear from you.
Please email [email protected] along with a completed application form highlighting your previous experience and the level of advice you were involved in.
I am a university student. Can I apply?
We do not exclude students from applying to become an adviser and do get many applications from law and non-law students alike. In practice however students have struggled to maintain the level of commitment we expect (minimum one full day a week for 6 – 12months). Moreover, our training group cannot accommodate busy exam periods or term breaks and missing large chunks of training sessions will inevitably lead to you falling behind with the rest of the group.
As an alternative, we would encourage university students to apply to volunteer in other parts of our office.
How do I apply?
If you are interested in applying, please download our application form and our monitoring form and email [email protected]. Alternatively, you can post your completed application form to: Admin, Citizens Advice Bristol, 48 Fairfax Street, Bristol BS1 3BL
If you have specific access needs, please let us know in your application.
Would you like to give back to your local community and help Citizens Advice Bristol to support Bristolians? We are looking for new Trustees who can commit to help with the strategic oversight and development of this great charity at a crucial period of change……..could you be one of them?
If you are interested in applying, please read our Frequently Asked Questions below for more information.
What does it mean to be a Trustee of a local charity?
Our Trustees are volunteers who exercise overall responsibility for the strategic direction, organisational policy and planning, finance and decision-making of the organisation. The Board members act collectively as a team to provide leadership and ensure good governance. New trustees are appointed by the current Board of Trustees.
What will I have to do?
The Board of Trustees of Citizens Advice Bristol are responsible for the governance of the organisation, its strategic development and direction, organisational policies, and ensuring the charity is financially sustainable. Don’t worry if you have never been a Trustee before – a full induction is provided. The responsibilities of a Trustee at Citizens Advice Bristol are to:
How much time will I need to commit to the role?
Board meetings are held on Tuesdays 6-8pm approximately every 2 months, often at the offices of Burges Salmon, at One Glass Wharf, Bristol. We also hold a couple of full or half day events each year involving Trustees. We share materials and documents in between meetings using a shared Drive which Trustees can access from home.
Initially, you may need to devote the equivalent of a couple of days a month to familiarise yourself with the organisation and your role. After that you will need the equivalent of about a day a month, more if you have time! We have one standing sub-committee (Finance Committee) and a number of time-limited task and finish groups. Trustees will typically be asked to play a leadership role of sorts in one area (e.g. Diversity and Equality, Health and Safety, Safeguarding, Campaigns, etc.).
How long would I be expected to serve as a Trustee?
A minimum of 3 years. Trustees who are willing to stay on for longer usually serve for around 6 years.
Are you willing to take on someone who has never been a Trustee before?
Yes we are, and experienced Trustees will act as mentors to support you. If you have already been a charity Trustee, or had a similar role, such as school governor, or managed a charity yourself, we will value that experience.
Do I need to know a lot about the work of Citizens Advice?
No, but you need to be in tune with our values and social justice mission. We will provide a thorough induction and opportunities to hear from front line staff and volunteers.
Do I need to have a legal, financial or senior managerial background?
No, but do tell us if you can offer specific skills and expertise in areas required by the organisation, such as those highlighted in the advertisement.
What specific expertise does the Board need right now?
The critical requirements for joining the Board are that you are committed to the work of Citizens Advice and have enough time to carry out your responsibilities. Our recent skills and experience audit has highlighted the need for Trustees with experience, skills and knowledge in one or more of the following areas:
Will I get any training and support for the role?
We provide Induction and a mentor if you want one. We ask all trustees to complete e-learning modules provided by Citizens Advice to familiarise Trustees with their roles and responsibilities.
There are ongoing opportunities to attend training days, conferences, and internet forums on specific topics with trustees of other local Citizens Advice across the country. All trustees have a one-to-one meeting with the Chair each year to discuss their contribution and any development needs.
Will I be liable for anything?
Citizens Advice Bristol is a registered charity and incorporated as a Company Limited by Guarantee. Trustees bear no personal financial liability.
What can I gain from volunteering as a Trustee with Citizens Advice Bristol?
Can I see what you do before I commit myself?
We invite potential trustees to visit our premises and observe a Board meeting before they commit.
If you’d like to find out more
If you would like to have an informal chat about the role or the work of Citizens Advice Bristol you can contact Philip Parry, Vice-Chair of the Board of Trustees, at [email protected]
If you want to apply to join our Board, please send your CV and a cover letter explaining why you would like to join the Board, and how you think you could contribute, to Philip Parry, Vice-Chair, at the email address above, no later than midnight on 26 January 2024. We will be interviewing selected candidates on a rolling basis, until all vacancies are filled.
