If you are experiencing problems in making or managing a benefits claim, or would just like to find out what you are entitled to, we can help.

The benefits system can be complicated and confusing to navigate. Last year, Citizens Advice Bristol dealt with almost 12,000 benefit enquiries, the majority of which were for health-related benefits such as Employment Support Allowance or Personal Independence payment and Housing Benefit.


We can help you check if you are entitled to any benefits and help deal with any complications that have arisen through any of your claims such as over-payments, deductions or poor administration.

For ESA and PIP we offer support with:

  • checking entitlement
  • making and managing a claim
  • appeals
  • preparing for tribunal

If you would like benefits advice call our advice line on freephone 0808 278 7957 or textphone 0800 144 88 84 (for the hard of hearing) Monday to Friday from 9:30 am to 3 pm or refer to our online advice pages.