Our trustees

Lois Thorn, Chair, joined 2015

Lois spent 20 years teaching and managing learning for adults whose life chances were limited by poverty, poor initial education, lack of English language and social problems. Later, she moved into managing Information, Advice and Guidance services in Colleges, and Careers services and worked at the Open University for several years on a major collaborative project across the South West region.

She has always worked in partnership with organisations across the public and voluntary sectors. Before joining the Board of CA Bristol in 2015, Lois was Trustee of a small local charity and of an Academy Trust, having gained a wide range of governance experience over 15 years on the Boards of a primary school in South Bristol and of the City of Bristol College.

Philip Parry, Vice Chair, joined 2008

After working in marketing in commercial organisations, Phil moved to the not-for-profit sector during the economic recession of the early 1990s.  Since then he has worked as an executive director, trustee, volunteer and freelance consultant in a range of charities and social enterprises including Oxfam, Bristol Energy Centre, Prince’s Trust, The Big Issue South West and Brandon Trust.

His management experience includes business and strategic planning, organisational development and change management, fundraising, mergers, evaluations, research, and project and interim management.  Phil was a Trustee and Chair of Bristol Foyer during its development and opening phases and led negotiations around its transfer to a housing association.  He was also a Trustee of Voscur for 6 years and was instrumental in its merger with Volunteering Bristol.

Phil joined the trustee board of Bristol Citizens Advice Bureau in 2003 at a time when the organisation was facing financial challenges and became Chair in 2004, before standing down to become Vice-Chair in 2016 having seen the organisation grow and develop its range of services and become more financially sustainable through broadening its funding base. Phil also acted as Interim Director for a short period in 2011.

Caroline Dunn, joined 2016

Caroline is a qualified solicitor. After training she worked for Plessey as an in-house lawyer before her children were born, then, whilst caring for them, did many voluntary jobs including being the administrator of a preschool. Her younger son has hearing difficulties so she felt it right to be available for him and did not wish to take up paid work until he went to university. Caroline has been on the PCC of her local church for some years, and has been both PCC Chair and Churchwarden. She deals with the administration of the income and gift aid recovery and is on the Finance and Risk committee. As a Trustee, she has been involved with a major building project to create a new community hall complex and chaired a group dealing with policies and use of the halls.

Caroline started volunteering with Bristol CAB in 1999, doing both general advice and money advice work at the local Magistrates Court until that outreach was terminated by the court despite its success. She then then left CAB, returning by invitation in 2008 as a volunteer money adviser and then became paid staff, taking the IMA qualification along the way.  On retiring from this post in 2015 she was invited to join the Trustee board. She joined the Board in 2016 and brings to the Board a knowledge of how the local Citizens Advice operates, the stresses and difficulties of those doing the work and what it is like to be ‘at the coal face’. She has a great sense of involvement with CA and interest in its welfare and continued success.

John Mockridge, Treasurer, joined 2011

John is a Chartered Accountant who has lived in Bristol for over 10 years. He trained as an accountant with Ernst and Young LLP where he worked in both Audit and Corporate Finance. His current role is Head of Finance Strategy at DAC Beachcroft LLP, where he has worked since 2012.

He joined the Board of Bristol Citizens Advice in 2011 in order to be able to use his financial skillset to make a difference to the local community.  Since becoming Treasurer he has undertaken a thorough revision of the Finance procedures and reports, to ensure they are fit for all the various internal and external requirements.

Gabrielle Agyemang, joined 2019

Gabrielle moved back to Bristol after graduating with a degree in law and currently works as a case handler at TLT LLP. During her time at university, Gabrielle undertook a wide range of volunteering roles, from working with Asylum Seekers and Refugees to weekly beach-cleaning. Now back in Bristol, she has been joined the Envision programme, mentoring secondary school students to prepare presentations and set up fundraising events for their chosen charity. Gabrielle always felt that she could make an impact in her own city the way she did whilst at University and believes that volunteering as a trustee for Bristol Citizens Advice is a great start to her goal of being more active in her own community.

Ben Muton-Phillips, joined 2019

Ben has lived in Bristol for 2 years and has recently become a dad for the second time. Originally training to be a biologist, Ben moved into volunteer management in 2011. Since then he has worked to improve the volunteer experience in a number of different settings including a homeless resource centre and a city farm. He now leads on volunteer support for a national charity with 6000 volunteers. Ben is enthusiastic about contributing to the Board and hopes his experience with volunteers, fundraising, and communications will be an asset.

Caitlin Mills, joined 2019

Caitlin moved to Bristol in 2017 from Sydney, Australia to settle in the UK with her husband. She is an Australian-qualified solicitor who has practiced for 5 years in the commercial property sector, and currently works at Thrings LLP where she joined in early 2018.

Caitlin has undertaken a number of volunteering roles alongside her employment, including volunteering in Bristol with ‘Caring at Christmas’ and, whilst living in Sydney, mentoring law students during their transition from university to professional life, and tutoring newly-arrived adult migrants in English. She is enthusiastic about helping people achieve their goals, and became interested in getting involved with Citizens Advice Bristol as a means of giving back to her new community, as well as becoming more engaged with it. Caitlin hopes to bring a different perspective to the board as a new resident of Bristol.

Bex Tilling, joined 2020

Bex grew up in the countryside near Swindon before relocating to Bristol when she was 20 and has now called Bristol home for the last 8 years. Currently working as Project Manager within the NHS for a local GP federation, Bex has learnt more about the work of Citizens Advice Bristol through this role, listening to the positive experiences of colleagues who have worked closely with Citizens Advice Bristol during the last year. This inspired her to apply to become a trustee and help the organisation continue to thrive. Bex’s knowledge of the local healthcare system coupled with her enthusiasm will be a valuable addition to the trustee board.