We are looking for a compassionate and motivated individual who is passionate about delivering high-quality support to people facing some of life’s most challenging circumstances.

You will be a strong team player with excellent attention to detail, outstanding interpersonal skills, and the ability to thrive in a busy and demanding environment. A positive, proactive approach and a genuine commitment to helping others are essential.

About the Role

The Regional Project Support Officer will work as part of the Project Team to support a new regional service, delivered by ourselves and a supply chain of advice providers (sub-grantees). The service – Macmillan Money and More – is funded by Macmillan Cancer Support and provides primarily financial support and wellbeing for people living with cancer. Our role is to;
Supporting the Project Manager(s), and Project Lead in working with caseworkers, referral and delivery partners with transition into and implementation of the new referral and service delivery model.
Key activities include but are not limited to:
Monitoring and reporting (daily / weekly / monthly / quarterly) KPIs for the service relating to referral response, management and being the key point of contact to deal with any issues arising from the progression and satisfactory completion of referrals.
Supporting referral partners across the region to transition and maintain the quality of referrals using the new referral platform and process.
Monitoring and maintaining the regional calendar to ensure resource planning meets the service needs for first contact and ongoing caseworker appointments.
Service Quality: Supporting the Project Managers to develop, implement and monitor client feedback and lived experience insights systems, analysing that feedback and following up with clients where relevant to support service improvements.
Help and support the Project Managers to ensure that providers deliver the service according to the specified service delivery model and certain key practices
Service innovation: working with the Project Managers to assimilate any weaknesses in the delivery model and recommend improvements
Work closely with the Project Lead and IT Manager to develop and implement tech tools that support clients and advisers
Support delivery partners in all aspects of the delivery of the service including day to day support with implementing technical innovations, and data reporting in line with the funder requirements and as directed by the Project Manager(s) / Team.

The partnership is made up of 8 other Citizens Advice Services and we will reach ~9,000 clients via self-referral or referral from treatment centres and other agents.

Hours Available

This is a full time role, with a minimum of 3 days working with the project team in our Bristol offices, and the option of 2 days hybrid. FIxed term contract to 31st May 2029.

Salary

£30,000 per annum (full-time equivalent)

Want to Find Out More?

If you would like an informal discussion about the role, please contact:

Susan Sutterby
[email protected]

Closing Date

5.00pm, Friday 25th September 2026

How to Apply

Please read our Guidance Notes for Applicants before completing your application.

When you are ready to apply, please complete the application form using the button below.