We are looking for a compassionate and motivated individual who is passionate about delivering high-quality support to people facing some of life’s most challenging circumstances.

You will be a strong team player with excellent attention to detail, outstanding interpersonal skills, and the ability to thrive in a busy and demanding environment. A positive, proactive approach and a genuine commitment to helping others are essential.

About the Role

You will provide high-quality money and debt advice and casework to clients, supporting them with a wide range of financial issues including emergencies, Breathing Space, repayment arrangements, debt solutions, budgeting, income maximisation and access to welfare benefits and other financial assistance. You will use sensitive listening and effective questioning to understand clients’ circumstances, explore their options and empower them to make informed decisions and take action on their own behalf. The role will involve liaising with creditors and other third parties, maintaining accurate and timely case records, and ensuring all advice meets Citizens Advice, Money and Pensions Service (MaPS), contractual and quality standards. You will also contribute to research and campaigns, support volunteers and colleagues, promote best practice, and play an active role in the ongoing development and delivery of the service.

Person specification – 

Essential – Qualified Caseworker

• Experience, within the last 2 years, of providing debt advice working to Advice Quality Standards.
• Completion of MaPS accredited debt pathway to Advice and Casework level.
• Ability to empower clients experiencing debt problems through the provision of empathetic information, advice and casework to help improve people’s quality of life.
• Experience of taking responsibility to prioritise own work, meet deadlines and manage a caseload to ensure that all targets are met.
• Ability to empower clients through the provision of empathetic information, advice and casework to help improve people’s quality of life.
• Experience of taking responsibility to prioritise own work, meet deadlines and manage a caseload to ensure that all targets are met.
• Ability to research, analyse and interpret complex information and produce clear advice to empower clients to find a way forward.

Essential – Trainee and Qualified Caseworker

• Effective communication and interpersonal skills with particular emphasis on negotiating, representing and preparing reports and correspondence.
• Experience of listening and questioning with an ability to manage challenging situations in a calm, sensitive and effective manner.
• Ability and willingness to work both individually and as part of a collaborative proactive team.
• Experience of listening and questioning with an ability to manage challenging situations.
• Ability and willingness to work both individually and as part of a collaborative proactive team.

Desirable – Qualified Caseworker

• Accredited by CITA (or another Competent Authority) as an Approved Intermediary for Debt Relief Order purposes

Desirable – Qualified & Trainee Caseworker

• Experience of working within an advice and information organisation within the third/charity sector
• Understanding of, and commitment to, the aims and principles of the Citizens Service in which equality and diversity is embedded throughout

Hours Available

This is a 0.8 FTE role (28 hours per week Monday to Thursday)

Salary

FTE £27,000 per annum (pro rata), rising to £30,755.52 when qualified (pro rata)

Want to Find Out More?

If you would like an informal discussion about the role, please contact:

Thomas Govan
[email protected]

Closing Date

5.00pm, Friday 16th October 2026

How to Apply

Please read our Guidance Notes for Applicants before completing your application.

When you are ready to apply, please complete the application form using the button below.

We are looking for a compassionate and motivated individual who is passionate about delivering high-quality support to people facing some of life’s most challenging circumstances.

You will be a strong team player with excellent attention to detail, outstanding interpersonal skills, and the ability to thrive in a busy and demanding environment. A positive, proactive approach and a genuine commitment to helping others are essential.

About the Role

The Regional Project Support Officer will work as part of the Project Team to support a new regional service, delivered by ourselves and a supply chain of advice providers (sub-grantees). The service – Macmillan Money and More – is funded by Macmillan Cancer Support and provides primarily financial support and wellbeing for people living with cancer. Our role is to;
Supporting the Project Manager(s), and Project Lead in working with caseworkers, referral and delivery partners with transition into and implementation of the new referral and service delivery model.
Key activities include but are not limited to:
Monitoring and reporting (daily / weekly / monthly / quarterly) KPIs for the service relating to referral response, management and being the key point of contact to deal with any issues arising from the progression and satisfactory completion of referrals.
Supporting referral partners across the region to transition and maintain the quality of referrals using the new referral platform and process.
Monitoring and maintaining the regional calendar to ensure resource planning meets the service needs for first contact and ongoing caseworker appointments.
Service Quality: Supporting the Project Managers to develop, implement and monitor client feedback and lived experience insights systems, analysing that feedback and following up with clients where relevant to support service improvements.
Help and support the Project Managers to ensure that providers deliver the service according to the specified service delivery model and certain key practices
Service innovation: working with the Project Managers to assimilate any weaknesses in the delivery model and recommend improvements
Work closely with the Project Lead and IT Manager to develop and implement tech tools that support clients and advisers
Support delivery partners in all aspects of the delivery of the service including day to day support with implementing technical innovations, and data reporting in line with the funder requirements and as directed by the Project Manager(s) / Team.

The partnership is made up of 8 other Citizens Advice Services and we will reach ~9,000 clients via self-referral or referral from treatment centres and other agents.

Hours Available

This is a full time role, with a minimum of 3 days working with the project team in our Bristol offices, and the option of 2 days hybrid. FIxed term contract to 31st May 2029.

Salary

£30,000 per annum (full-time equivalent)

Want to Find Out More?

If you would like an informal discussion about the role, please contact:

Susan Sutterby
[email protected]

Closing Date

5.00pm, Friday 9th October 2026

How to Apply

Please read our Guidance Notes for Applicants before completing your application.

When you are ready to apply, please complete the application form using the button below.

Immigration Specialist Adviser

The post holder will provide specialist immigration advice and supervision, leading and supporting a team of volunteer advisers focusing on immigration issues.

You will be the first point of contact for queries within the team. This will include allocating cases according to advisers’ experience, supporting advisers with cases, checking case notes, ensuring accurate advice is provided and confirming that appropriate actions have been taken.

As immigration advice is a regulated area, you will ensure that Citizens Advice Bristol follows the required procedures and standards and maintains its accreditation.

Key Responsibilities

Immigration Law Advice, Research and Campaigns

• Proactively manage a caseload of clients, ensuring advice is delivered in line with quality expectations and regulatory requirements.
• Provide accurate and timely data through databases and case management systems.
• Deliver second-tier support to paid staff and volunteers on appropriate immigration issues.
• Support research and campaigns through case studies, data collection and obtaining client consent.
• Maintain the processes and records required by the regulator.

Team Support and Supervision

• Provide pastoral care to the volunteer team, including one-to-one meetings, informal supervision and support.
• Conduct case checking based on advisers’ level and ability, providing timely feedback to ensure advice is accurate, appropriate and understood.
• Support the volunteer immigration team in responding to feedback from Bristol Quality Assessors.
• Provide technical immigration support and supervision to members of the volunteer team as required.
• Provide feedback to the Advice Services Manager on performance, quality issues and training needs.
• Lead the team in providing a specialist immigration law resource to advisers across Citizens Advice Bristol.
• Support and monitor delegated responsibilities within the team.
• Develop the immigration team to meet the changing needs of the service, clients and Citizens Advice Bristol.
• Assist with training the immigration team alongside the Advice Services Manager.

Performance and Administration

• Take ownership of your workload, proactively reviewing new and existing cases, outcomes and quality control with minimal supervision.
• Work flexibly across the service, providing administrative support and cover where required.
• Comply with operational management systems, including supervision, objectives, appraisal and induction.
• Follow data collection and reporting procedures to ensure effective recording of performance, outcomes and client information.

Service Development

• Assist with the development of the service locally, regionally and nationally.
• Work with colleagues to maintain a positive and inclusive working and learning environment.
• Support equality and diversity, dignity at work and the development of volunteers.
• Develop links with relevant local community groups and partner organisations to improve services for disadvantaged groups and support the sustainability of the service.
• Carry out other reasonable duties within the scope of the role to support effective service delivery and development.

Training and Professional Development

• Ensure your own accreditation and training requirements are reviewed and met, including maintaining CPD.
• Keep your immigration law knowledge up to date through reading, training and consultancy and share relevant knowledge with colleagues.
• Identify your own training needs with your designated lead or supervisor.
• Ensure accreditation and training requirements for team members are identified and met.
• Deliver internal and external training through formal sessions and on-the-job coaching.

Other Responsibilities

• Liaise with relevant external agencies, voluntary and statutory organisations, other Citizens Advice offices and stakeholders.
• Be an active member of the wider team and work collaboratively with colleagues.
• Maintain a professional appearance and an orderly working environment while upholding the good reputation of Citizens Advice.
• Comply with all organisational and regulatory policies and procedures.
• Work flexibly and undertake other reasonable duties and responsibilities within the scope of the post.

Person Specification

Essential Criteria

• Accredited to at least IAA Level 2 or equivalent at the time of application or previously, with evidence required.
• At least five years’ experience of delivering immigration law advice in a social welfare context, or longer where working part-time on a pro-rata basis.
• Experience of delivering supervision and mentoring and supporting colleagues to improve.
• Understanding and awareness of the relationship between immigration and other areas of social welfare law.
• Ability to interpret regulations, explain them clearly to colleagues and clients, and provide clear advice and empowerment.
• Ability to use cloud-based systems and IT packages, including word processing, spreadsheets and email, and to learn and use other packages as required.
• Strong attention to detail and a high level of accuracy.
• Ability to work independently, proactively manage a varied workload and ensure deadlines are met.
• Commitment to continuous professional development, including willingness to develop knowledge and skills in required areas.

Desirable Criteria

• IAA Level 3 or equivalent accreditation, either currently or previously.
• At least ten years’ experience of delivering immigration law advice in a social welfare context, or longer where working part-time on a pro-rata basis.
• Experience of working within the remit of a Legal Aid Agency contract.
• Experience of working within an advice and information organisation in the third or charity sector.
• Understanding of, and commitment to, the aims and principles of the Citizens Advice service, including equality and diversity.

DBS Check

Successful candidates will be required to undergo a DBS check. A criminal record will not necessarily prevent you from taking up the role.

Hours Available

This is a part time role (14 hours per week)

Salary

FTE £31,998 (pro rata) 

Want to Find Out More?

If you would like an informal discussion about the role, please contact:

Sarah Telford
[email protected]

Closing Date

5.00pm, Friday 23th October 2026

How to Apply

Please read our Guidance Notes for Applicants before completing your application.

When you are ready to apply, please complete the application form using the button below.

Citizens Advice Bristol is looking for an organised, detail-focused Finance Officer to join our team and play an important role in keeping our finance function running smoothly.

This is a varied and hands-on role, combining bookkeeping, financial administration, reporting and process improvement. Working closely with the Chief Executive, managers and our external accountants, you will help ensure our financial records are accurate, payments are made on time and managers have reliable financial information to support their work.

You don’t need to be a qualified accountant. We are looking for someone with solid experience in bookkeeping, finance or accounts administration, who enjoys creating order, solving problems and making sure nothing slips through the gaps.

What you’ll be doing

Your responsibilities will include:

• Maintaining accurate financial records using QuickBooks
• Processing purchase and sales invoices, credit notes and supplier payments
• Recording grant income, donations and other receipts
• Completing monthly bank and balance sheet reconciliations
• Monitoring cash flow and bank balances
• Preparing monthly payroll information and processing staff expenses
• Maintaining pension records
• Producing monthly management information and supporting budget holders
• Supporting annual budgeting and audit preparation
• Maintaining accurate records in line with charity accounting requirements
• Supporting Gift Aid claims and maintaining clear audit trails
• Handling financial and payroll information securely and confidentially
• Reviewing finance processes and identifying opportunities to improve them
• Providing finance support and guidance to colleagues across the organisation

What we’re looking for

We’re looking for someone who takes ownership of their work, enjoys working with detail and understands the importance of accurate and reliable financial information.

You will have:

• Experience in a finance, bookkeeping or accounts administration role
• Experience processing invoices and supplier payments
• Experience completing bank reconciliations
• Experience supporting month-end processes
• Experience using accounting software such as QuickBooks
• Knowledge of double-entry bookkeeping and financial controls
• Excellent Excel and Microsoft Office skills
• Strong attention to detail and organisational skills
• The ability to manage competing priorities and work independently
• Good problem-solving skills and initiative
• The ability to explain financial information clearly to colleagues who aren’t finance specialists
• A strong understanding of confidentiality and data protection when handling sensitive information

You will also be reliable, calm, methodical, approachable and committed to continuous improvement, with a commitment to the values of Citizens Advice and equality, diversity and inclusion.

It would be great if you also have

• An AAT qualification or are currently working towards one
• Experience working within a charity
• Knowledge of charity accounting
• Experience preparing audit files
• Payroll experience
• Experience working with grant income and restricted funds

Why join us?

This is an opportunity to join an organisation that makes a real difference to people across Bristol. You will have the opportunity to contribute not only to the day-to-day running of our finance function, but also to improving how we work and strengthening our financial processes.

If you’re an experienced finance professional who enjoys being organised, solving problems and making things work better, we’d love to hear from you.

Hours Available

This is a part time role (21 hours per week)

Salary

FTE £38,000 (pro rata) 

Want to Find Out More?

If you would like an informal discussion about the role, please contact:

Sarah Telford
[email protected]

Closing Date

5.00pm, Friday 23th October 2026

How to Apply

Please read our Guidance Notes for Applicants before completing your application.

When you are ready to apply, please complete the application form using the button below.

Citizens Advice Bristol is looking for an enthusiastic and experienced Advice Services Manager to help lead and develop high-quality advice services that make a real difference to people’s lives.

This is a varied and influential role, working across multiple services and teams to ensure that our clients receive a consistent, accessible and high-quality service. You will play a key role in service planning, operational delivery, performance management and continuous improvement.

You will work closely with managers, supervisors, project teams, funders and partner organisations to ensure our services meet agreed targets, contractual requirements and the needs of the communities we support.

What you’ll be doing

You will:

• Support the design, development and delivery of advice services, ensuring they respond effectively to client needs.
• Develop and maintain effective operational procedures, workflows, referral routes and service standards.
• Oversee the delivery of services including Money Advice and Pension Service (MaPS), Macmillan, Immigration and outreach teams.
• Monitor service performance, including first-contact times, case volumes, caseloads and other key performance indicators.
• Identify risks, backlogs and areas where services can be improved, taking appropriate action and escalating significant issues where necessary.
• Produce and coordinate performance reports and dashboards, working closely with the Digital and Data Manager.
• Ensure case recording and service delivery meet Citizens Advice, funder and quality requirements.
• Manage and support Project Managers and project staff, while supporting Supervisors and Coordinators with performance, development and learning.
• Work with colleagues to identify training needs and contribute to workforce development.
• Build effective relationships with funders, commissioners, statutory organisations, partner organisations and other Citizens Advice services.
• Support service improvement, operational guidance, policy development and the introduction of more efficient ways of working and digital tools.

You will also represent Citizens Advice Bristol at relevant partnership and coordination meetings and help ensure that the experiences and evidence of our clients contribute to local and national research and campaigns.

About you

We are looking for someone who is self-motivated, collaborative and committed to making a difference. You will have experience of working in advice or another client-facing environment and be confident managing people, services and competing priorities.

You will have:

• Experience of operational advice service delivery and improving or developing services.
• Strong communication and IT skills, including the ability to use systems and data to support service delivery and reporting.
• Experience leading and managing staff and volunteers, including recruitment, development and performance management.
• Strong planning, organisation and problem-solving skills.
• The ability to analyse complex information and turn it into clear, practical recommendations.
• Experience of working across multiple teams or sites.
• Experience of improving processes, implementing change and driving consistency.
• A strong understanding of advice services, welfare benefits, financial wellbeing or a similar client-facing environment.
• An understanding of legislation, social trends and local issues that can affect demand for advice services.
• A commitment to equality, diversity and creating an inclusive working environment.
• A commitment to the aims and principles of Citizens Advice.

Desirable experience

It would be advantageous if you also have:

• Citizens Advice training or experience working within Citizens Advice or the wider advice sector.
• Experience using case management systems such as Casebook.
• Experience introducing new service models or ways of working.

Why join Citizens Advice Bristol?

This is an opportunity to take on a key role in an organisation committed to improving people’s lives and making sure everyone can access the advice and support they need.

You will work with a dedicated team of staff and volunteers and have the opportunity to shape and improve services across Bristol and beyond.

If you are an experienced advice professional who enjoys bringing people together, improving services and turning strategy into effective delivery, we would love to hear from you.

Hours Available

This is a full time role (35 hours per week)

Salary

FTE £38,000-40,000

Want to Find Out More?

If you would like an informal discussion about the role, please contact:

Sarah Telford
[email protected]

Closing Date

5.00pm, Friday 23th October 2026

How to Apply

Please read our Guidance Notes for Applicants before completing your application.

When you are ready to apply, please complete the application form using the button below.

Citizens Advice Bristol is looking for an organised, proactive and approachable HR & Governance Officer to support the effective day-to-day operation of our HR and governance functions.

This is a varied role, combining responsibility for HR administration and staff support with governance and Board support. You will work closely with the Chief Executive, managers, trustees and external advisers to ensure that our people processes, governance arrangements and organisational records are accurate, well maintained and compliant.

Approximately 1.5 days per week will focus on HR responsibilities, with approximately 0.5 day per week dedicated to governance.

Key responsibilities

Human Resources

You will:

• Maintain accurate employee records, personnel files and HR documentation.
• Keep records of annual leave, sickness absence, training, supervision, probation and performance reviews.
• Maintain a schedule of key HR dates and ensure managers are reminded of relevant actions and deadlines.
• Support recruitment, including preparing adverts, arranging interviews and communicating with candidates.
• Coordinate references, right-to-work checks, DBS and other pre-employment checks.
• Prepare contracts, offer letters and other employment documentation.
• Coordinate onboarding and ensure induction and training requirements are completed.
• Act as a first point of contact for routine HR queries and liaise with our external HR advisers, WorkNest, where appropriate.
• Coordinate staff training and maintain accurate training records.
• Support a positive, inclusive and well-organised working environment.
• Handle confidential employee information with a high level of professionalism and discretion.

Governance

You will provide effective administrative and coordination support to the CEO, Chair and Board of Trustees, including:

• Maintaining the trustee register and key governance records.
• Maintaining the annual governance and Board calendar.
• Coordinating Board, committee and Annual General Meetings.
• Preparing meeting papers, agendas and supporting documentation.
• Producing accurate minutes and action logs and ensuring actions are followed up.
• Maintaining records relating to trustee appointments, terms of office, declarations of interest and conflicts of interest.
• Supporting the induction and onboarding of new trustees.
• Supporting the maintenance of governing documents and governance policies.
• Assisting with Charity Commission, annual reporting and other statutory or organisational requirements.
• Maintaining governance and policy review schedules and monitoring key deadlines.
• Keeping up to date with relevant Charity Commission guidance and good governance practice.

The role provides administrative and coordination support to the Board and senior management. It does not carry the legal responsibilities of trustees or involve making decisions reserved for the Board.

About you

We are looking for someone who is highly organised, reliable and comfortable working with confidential and sensitive information. You will have excellent attention to detail and the ability to manage competing priorities and deadlines.

You will ideally have previous experience in HR, governance or a similar support role, preferably within a charitable or voluntary sector organisation.

You should have:

• Knowledge of UK employment legislation and good HR practice.
• Excellent organisational and administrative skills.
• Strong written and verbal communication skills.
• Experience maintaining accurate records and managing deadlines.
• Experience handling confidential information.
• Good IT skills, including Microsoft 365 and Google Workspace.
• The ability to work independently and use initiative.
• A professional, approachable and supportive manner.
• The ability to work effectively with people at all levels of an organisation.
• Knowledge of charity governance and Charity Commission requirements.

Desirable experience

It would be advantageous if you have:

• A CIPD or relevant HR qualification, or equivalent experience.
• Experience supporting a Board, governing body or senior leadership team.
• Experience working in the charity, voluntary or community sector.
• Experience using HR information systems.
• Experience maintaining policy schedules, registers and compliance records.
• Experience supporting recruitment and onboarding.

Why join Citizens Advice Bristol?

This is an opportunity to play an important role in supporting the people and governance systems that underpin the work of Citizens Advice Bristol.

You will work across the organisation, building positive relationships with staff, managers, trustees and external partners, while helping us maintain strong, effective and well-organised processes.

If you are someone who enjoys being organised, takes pride in getting the detail right and wants to contribute to the work of a local charity, we would love to hear from you.

Hours Available

Part Time – 2 Days per Week (Flexible across 3-4 working days)

Salary

FTE £30,000 (pro rata)

Want to Find Out More?

If you would like an informal discussion about the role, please contact:

Sarah Telford
[email protected]

Closing Date

5.00pm, Friday 23th October 2026

How to Apply

Please read our Guidance Notes for Applicants before completing your application.

When you are ready to apply, please complete the application form using the button below.