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Telephone advice

Due to Covid-19,  all face to face advice appointments and drop-in sessions have been suspended. Instead we are offering a telephone advice service. Call  03444 111 444, Monday – Friday, from 9:30 am to 3 pm.

What can I expect when I call the advice line number?

Your call will be answered by an available assessor. They will give you a short  interview so we can get an overview of your needs and decide on the most appropriate advice to meet them.  You will then be telephoned by one of our advisers . Our aim is that an advisor will call you within 24 hours. Please note that our advisors will be calling from withheld numbers and they will make three attempts at calling you, if you miss these calls you will have to get back in touch with us.