Contact us on our national advice line:
Freephone 0808 278 7957
Textphone (for the hard of hearing) 0800 144 88 84
Lines are open
Monday – Thursday, from 9:30AM – 4:00pm
Friday From 9:30AM – 1:00PM
What can I expect when I call the advice line number?
Your call will be answered by an assessor. They will give you a short interview so we can get an overview of your needs and decide on the most appropriate next step, which may be a call from one of our advisors. Our aim is that an advisor will call you within 5 working days depending on the urgency of the issue, although we are often able to contact you sooner than this. Please note that our advisors will be calling from withheld numbers and they will make three attempts at calling you, if you miss these calls you will have to get back in touch with us.