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Getting Advice

Adviceline 0808 2787957

Contact us on our national advice line:
Freephone 0808 278 7957
Textphone (for the hard of hearing) 0800 144 88 84
Lines are open
MondayThursday, from 9:30AM – 4:00pm
Friday From 9:30AM – 1:00PM

What can I expect when I call the advice line number?

Your call will be answered by an assessor. They will give you a short interview so we can get an overview of your needs and decide on the most appropriate next step, which may be a call from one of our advisors. Our aim is that an advisor will call you within 5 working days depending on the urgency of the issue, although we are often able to contact you sooner than this. Please note that our advisors will be calling from withheld numbers and they will make three attempts at calling you, if you miss these calls you will have to get back in touch with us.

Face to Face in Drop-In

Whilst we are pleased to offer a face to face session, this is subject to volunteer availability with capacity limited to around 15 clients per session on a first come first served basis.

Thank you for your patience and understanding.

 

Drop in Advice Session Time

Tuesday From 9:30AM – 11:30AM

Thursday From 11:00AM – 1:00PM

These operate on a First Come, First Served basis and have limited capacity.