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About us

We are a local charity that aims to provide free, independent, impartial and confidential advice to whoever may need it.

Citizens Advice Bristol opened its doors for the very first time on 19th April 1977. Over the decades, the city of Bristol has grown and changed and we, in turn,  have changed in response to the  community we serve.  This has meant that alongside our generalist service we have developed  a number of specialist advice  projects offering a higher level of casework support, such as  the Macmillan project for people receiving treatment for cancer, or Ask us; a service for 16-25 year olds in crisis. To find out more about our projects and how to access them click here.

Though we have changed, the core of who we are has remained the same. That is we are a local charity that aims to provide free, independent, impartial and confidential advice to whoever may need it. Volunteers are at the heart of all we do here. In fact, volunteers give their time to work in almost every aspect of our organisation from admin and advising to campaigning and research – without them there would be no us! If you’d like to join the team, then head on over to our volunteering page for more details.

We receive no government funding and rely on donations to keep our service running. If you’d like to donate, click here to visit our Virgin Giving page.

Our values

Free

The advice we offer is always completely free of charge. We would never want cost, or pressure to donate, to be a barrier to anyone in Bristol who needs advice.

Confidential

We take your confidentiality seriously. That means we won’t tell anyone that you came in to see us or what you came in to see us about unless you give us clear permission to do so.

Independent

Although we receive some government funding we are an independent organisation. That means we have our own aims and principles and we act according to them.

Impartial

This means we don’t have favourites but are equally committed to to each person who comes to us for advice, no matter who they are or what problem they face.