About us

We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.

We can all face problems that seem complicated or intimidating. At Citizens Advice, we believe no one should have to face these problems without good quality, independent advice.  Our network of charities offers confidential advice online, over the phone, and in person, for free.  When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Citizens Advice Bristol opened its doors for the very first time on 19th April 1977. Over the decades, the city of Bristol has grown and changed and we, in turn,  have changed in response to the  community we serve.  This has meant that alongside our generalist service we have developed  a number of specialist advice  projects offering a higher level of casework support, such as  the Macmillan project for people receiving treatment for cancer, or Ask us; a service for 16-25 year olds in crisis. To find out more about our projects and how to access them click here.

Though we have changed, the core of who we are has remained the same. That is we are a local charity for the local community. Volunteers are at the heart of all we do here. In fact, volunteers give their time to work in almost every aspect of our organisation from admin and advising to campaigning and research – without them there would be no us! If you’d like to join the team, then head on over to our volunteering page for more details.

We receive no government funding and rely on donations to keep our service running. If you’d like to donate, click here to visit our Virgin Giving page.

Our values


The advice we offer is always completely free of charge. We would never want cost, or pressure to donate, to be a barrier to anyone in Bristol who needs advice.


We take your confidentiality seriously. That means we won’t tell anyone that you came in to see us or what you came in to see us about unless you give us clear permission to do so.


Although we receive some government funding we are an independent organisation. That means we have our own aims and principles and we act according to them.


This means we don’t have favourites but are equally committed to to each person who comes to us for advice, no matter who they are or what problem they face.