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Welcome to Bristol Citizens Advice Bureau


Citizens Advice Bureau popup shop on Park Street 20-24 October
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Bristol Citizens Advice Bureau is an independent charity that provides free, impartial advice and information on a range of issues. We can help with most everyday problems from employment to housing and debt.

Before using our service we would encourage you to visit our national website, where you will find information about all the main areas of advice including: Benefits, Debt, Housing, Employment, Consumer, Family, etc.

If you still need information or advice, you can attend a ‘drop-in’ at our Bristol Advice Point. A gateway assessment is a short interview that explores your enquiry and assesses what your advice needs are. The assessment may conclude that you require specialist advice, another agency is better suited to help you, or you need assisted self help.

There are a number of options for accessing our service:
  • Our drop-in service at the Bristol Advice Point and the Southmead Community Centre
  • Our telephone service: 08444 994718. Available Mondays to Fridays between 10am to 1pm.
  • Our family law email advice service, which will be answered by our parters: The College of Law.
  • As an alternative to using the drop-in service, you can write to us: Bristol Citizens Advice Bureau, 12 Broad Street, Bristol, BS1 2HL. Please include the details of your current circumstances, along with your question and/or how we might be able to assist you. 
We have a number of projects and services including:
Macmillan Project - Benefits Advice for clients diagnosed with cancer
Face-to-face - Debt advice for clients on low incomes
Southmead  - Drop-in advice service at Southmead Community Centre
GP Outreach - Benefits advice at Charlotte Keel, William Budd and Hartcliffe Health Centres
Good Tenants Scheme  - housing and money advice to prevent homelesness
St. Monica Trust - Welfare benefits advice to St Monica Trust residents
Immigration drop-in - Albany Solicitors provide free immigration advice at the Bristol Advice Point every Wednesday, 2pm to 4:30pm

New drop in at Lawrence Weston on Thursdays. Click for details.