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IMPORTANT NOTICE

Temporary changes to our services

View Changes

Getting Advice

Temporary changes to our services

Due to alteration works at our offices at 48 Fairfax Street, there will be the following temporary changes to our services:

  • From Monday 12th May to Friday 23rd May inclusive, we are suspending our face to face drop in service, normally scheduled on Tuesdays and Thursdays. Clients will not be able to access any of our drop in services at 48 Fairfax Street during this period.
  • Access to our meeting rooms will be severely limited due to the alteration works so we will have a reduced number of face to face appointments available.Existing clients who have been notified of an appointment date and time during this period will still be seen. 
  • Clients can still access our services through foodbanks, Cost Of Living outreaches and other services across the city and by calling our Adviceline number.

We expect our usual services, including face to face drop in, to resume from Tuesday 27th May.

Adviceline 0808 2787957

Contact us on our national advice line:
Freephone 0808 278 7957
Textphone (for the hard of hearing) 0800 144 88 84
Lines are open
Monday – Thursday, from 9:30AM – 4:00pm
Friday From 9:30AM – 1:00PM

What can I expect when I call the advice line number?

Your call will be answered by an available assessor. They will give you a short interview so we can get an overview of your needs and decide on the most appropriate advice to meet them.  You will then be telephoned by one of our advisers. Our aim is that an advisor will call you within 3 working days depending on the urgency of the issue, although we are often able to contact you sooner than this. Please note that our advisors will be calling from withheld numbers and they will make three attempts at calling you, if you miss these calls you will have to get back in touch with us.

Face to Face in Drop-In

Whilst we are pleased to offer a face to face session, this is subject to volunteer availability.

We will endeavour to place you with an adviser, but this isn’t always possible.   If we are unable to offer you a face to face interview we will provide you with some information including alternative ways to contact us for information and advice.

Thank you for your patience and understanding.

 

Drop in Advice Session Time

Tuesday From 9:30AM – 11:30AM

Thursday From 11:00AM – 1:00PM