COVID-19 Update: Currently all face-to-face advice sessions have been suspended, telephone advice is available. Check details on our home page or below.

Universal Credit - Help to Claim

Do you need help to make a Universal Credit claim?

We can support you to make a new claim for Universal Credit from opening your account to receiving your first full payment.  Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you

If you’re not sure what help you need just get in touch and we can work out how we can support you.

If you need to make a Universal Credit claim but don’t have access to a computer we have two available to use in our reception area. Please ask at the desk.

Visit us:
Drop in to our main office at 48 Fairfax Street, Bristol, BS1 3BL on Thursdays, 9:30 am to 11:30 am or

We are also at South Bristol Advice at The  Withywood Centre, Queen’s Road, Bristol BS13 8QA on Wednesdays and Fridays, phone 0177 987 8400 for an appointment  


Freephone 0800 144 8 444 

For online advice visit:     

You can talk to one of our trained advisers online. Just visit our Universal Credit advice pages to begin a webchat.

Refer online:
If you would like to refer yourself or someone else to our project please click on one of the buttons below and complete and online referral form. One of our trained advisers will contact you as soon as they can.