Covid-19 update & new phone number

We are offering a telephone advice service only. Our telephone service can be accessed on Freephone number 0800 144 88 48 or Textphone (for those who are hard of hearing) 0800 144 88 84, Monday - Friday, 9:30 - 3:30. We are looking at ways we can return to in-person appointments, but will only do so when we can ensure the safety of our staff and clients. Please continue to check our website and social media for updates.

Universal Credit - Help to Claim

Do you need help to make a Universal Credit claim?

We can support you to make a new claim for Universal Credit from opening your account to receiving your first full payment.  Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you

If you’re not sure what help you need just get in touch and we can work out how we can support you.

Freephone 0800 144 8 444 

For online advice visit:     

You can talk to one of our trained advisers online. Just visit our Universal Credit advice pages to begin a webchat.

Refer online:
If you would like to refer yourself or someone else to our project please click on one of the buttons below and complete and online referral form. One of our trained advisers will contact you as soon as they can.