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CAB Team

Bristol Citizens Advice Bureau helps people resolve their problems in two ways

·        through advice work with individuals

·        by using the experiences of our clients to show policy makers where the policies or services they provide fall short and cause problems for people.  The aim of our campaigning work is to persuade the policy makers to make improvements to those policies and services.

We campaign locally and nationally:

• we hold regular liaison meetings with the Department of Work and Pensions (DWP), eg reporting your experiences with the new  JobCentre Plus offices
• we work with other bureaux in the former Avon area eg a recent  mystery shopper exercise looked at how store cards are promoted by shops in Weston-super-Mare and Bristol.
• we are working with Age Concern in monitoring age discrimination in employment

• we submit regular reports of client evidence to our national organisations, Citizens Advice. 
• we participate in national monitoring exercises eg. during September we moitored arrears of mortgages and secured loans

For more information about how evidence is used nationally go to the Adviceguide website.

If you feel that your problems are a result of bad or unfair laws, policies or practices or poor services, let us know.  You can use the Feedback page.   We will use your evidence (anonymously) to campaign for change.  Your experiences may help improve things, not just for you, but for many other people who might be having the same problems.